Refund & Returns Policy

Effective Date: [28-06-2025]

At Kratom Reserve, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unopened, unused, and in its original packaging.

  • Returns must be requested within 30 days of the purchase date.

  • You must provide proof of purchase (order number or confirmation email).

We do not accept returns on opened or used kratom products for safety and compliance reasons.

2. How to Request a Return

To initiate a return, please contact our support team at support@kratomreserve.com with:

  • Your order number

  • The reason for your return

  • A photo (if product was damaged or incorrect)

Once approved, we’ll provide you with return instructions and a shipping address.

3. Refunds

Once we receive and inspect your return:

  • If approved, your refund will be processed to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, email us at kratomreserve5353@gmail.com within 7 days of delivery.

5. Non-Returnable Items

We cannot accept returns for:

  • Opened or used kratom products

  • Gift cards or promotional items

  • Sale or clearance items (final sale)

6. Shipping Your Return

You will be responsible for paying the shipping costs for returning your item, unless the product was incorrect or defective. We recommend using a trackable shipping method.

7. Questions?

If you have any questions about our Refund and Returns Policy, please contact:

Kratom Reserve Support Team
Email: kratomreserve5353@gmail.com
Website: https://kratomreserve.com

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